Guarantee

We guarantee our workmanship and quality of materials. Our policy is to give you a finished piece that you can be proud of.

Contacting Us or Phone: (815) 498-4471

Should you have any questions about the merchandise, please don’t hesitate to call and leave a message. If we’re not available please let us know the best time to call you back, or send us an email and we will get back to you as soon as possible. Our goal is to provide you with personal service so that you are happy with your purchase.
Hours:

Monday thru Saturday
10:00 AM – 6:00 PM (CST)
Sunday – Closed

Price/Product Information

We make every attempt to avoid errors in pricing and product information. If a mistake does occur, we reserve the right to correct it and we apologize for any inconvenience it may cause.

Ordering and Payment Policies

You may place your order by clicking on a product and filling out the appropriate information on the form.

If you wish to pay via credit card we have a credit card processor. You may also call and give us your credit card information.

We will accept personal checks or Money Orders, made payable to Westbound Leather, Inc. Please include your driver’s license number and the state in which it was issued, or a major credit card number. All checks will be verified before work on the order begins. No C.O.D. orders will be accepted.

Illinois residents – Please notice that a 6.5% state sales tax will be added to your order.

A 50% deposit is due on all orders, with the balance of payment to be made upon shipment. We will call or e-mail you to advise you when your order is ready to be sent.

Due to the customized nature of our business we will not accept returns for a refund. In an effort to avoid any unforseen circumstances, we will send you verification of all information in your order, and ask you to check it over for accuracy. Necessary corrections should be made at this time; if we do not receive any changes from you, work on your order will begin in a timely manner. Changes to an order must be approved in advance of the work being started on your order, by Westbound Leather.

All Merchandise may be shipped via UPS ground service or the US Postal service. You will need to call us for the freight charges. We only ship within the United States. DAMAGES MUST BE REPORTED TO UPS WITHIN 72 HOURS. Please save all packing material for inspection.

Delivery

Please allow 8-10 weeks for delivery.